With daily deliveries of milk, dairy products and a selection of ambient food items using their own fleet of vans and 7.5 tonne refrigerated vehicles, this Dorset dairy business combines modern technology and traditional values to offer customers high quality, locally sourced products with the very best in customer service.
Since implementation, the Mobile Enterprise Systems software has successfully managed the dairy’s van sales and direct store delivery operation ensuring continued high levels of customer service whilst reducing the cost of sale. Real-time data exchange provides the office with a live view of vehicle and driver activity, alerting the Customer Service Team to any areas of inefficiency during the delivery process, and labour-intensive office and depot processes are now automated. The intelligent Wave Picking module controls the warehouse peaks and manages on-van stock with stock predictions and suggested load orders, all at the touch of a button.
Managing Director at the dairy comments, “Our customer SLAs are aggressive; for instance, we take orders right up to midnight for next day delivery; in order to service that commitment, we needed the best logistics systems available. The management information provided by the Mobile Enterprise Systems solution has helped us to identify where potential efficiencies can be made to reduce operational costs, minimise fuel consumption and maximise our drivers’ time. With the Schedule vs. Progress view of our business, we know exactly where our drivers and vehicles are, allowing us to proactively manage and quickly respond to customer delivery queries. We can also monitor routes taken and time spent at each customer site so we get a true view of customer and fleet profitability”.
Just 18 months after the installation, with the system meeting all objectives and delivering significant benefits to this busy dairy business, Mobile Enterprise Systems revisited this project and went on to install additional modules including electronic invoicing, web ordering and KPI reporting.